Yes. All our Zyliss items are covered with a manufacturer guarantee.
Our guarantees vary by item, but most Zyliss items have at least a 5-year guarantee. Please refer to your packaging or manual documentation.
There is no need to register the guarantee, but please keep your original proof of purchase to validate any claim you make with us.
Our guarantee will cover manufacturer faults only within the guarantee period.
Accidental breakage, poor care, damage from misuse, or dismantling of our items will invalidate any guarantee. Rust & corrosion is not covered under our guarantees as this is considered as misuse by poor care (and possibly poor storage). Blade sharpness is also not covered under any guarantee. From time to time we may request for you to return the item for inspection by our Quality Team. If the item is deemed not to meet the criteria covered by our guarantees, we will return the item to you as it was received and will therefore not replace under any of our guarantees.
Please get in touch via our CONTACT US page to start a guarantee claim. Please ensure you provide as many details as possible to help us to help you.
If you have purchased your item within 6 months, then you Consumer Rights should be with the retailer of purchase - please get in touch with the retailer directly. If your item is older than 6 months, then your consumer rights are with us, the manufacturer. Please visit our CONTACT US page to start a guarantee claim.
We are not currently taking orders on our website at this time, however we endeavour to bring a great new website which will be fully transactional in 2022.
We are unable to process any orders by telephone, email or mail order, due to payment security policy. We recommend purchasing Zyliss products in store or other good online retailers. Please visit our CONTACT US page if you would like to know more about retailers who stock Zyliss products.
Please visit our CONTACT US page to start a return/exchange and our customer service team will be happy to help.
As our website is not currently taking online orders, we are unable to sell gift vouchers to be redeemed on the website.
Customers who wish to redeem website gift vouchers can still do so by contactingcust.serv@dkbrands.co.ukwhereby the customer will be able to select the product and have it sent to a UK address. Alternatively we can reimburse the original customer who purchased the gift voucher, and the value will be returned to the card or method of payment used for the transaction. We are unable to transfer moneys or pay the value of the voucher to an alternative individual.
We are preparing to launch a brand new website in 2022 and welcome new and returning customers back to a better customer experience with new functionalities and improved product ordering. Do sign up to our newsletter in order to find out at the earliest when we return.
All nylon utensils are heat resistant up to 200C.
All silicone utensils are heat resistant up to 200C.
Most of our packaging is made with recyclable materials, look out for the recycling logo.
Various Zyliss products have won the prestigious Red Dot Award, including: Ice Cream Scoop, Gourmet Mandoline, Duo Cheese Grater, Rotary Cheese Grater, Tomato Peeler, Pizza & Pastry Cutter and Smart Touch Salad Spinner.
Red Dot stands for belonging to the best in design and business. Excellent design is selected by expert juries in the areas of product design, communication design, and design concepts. The accolade of the Red Dot Design Award (the 'Red Dot') is an internationally recognised quality label for excellent design.
All products are tested to EU regulations in terms of food contact and safety. All materials used by Zyliss are unaffected by foodstuffs and free from cadmium.
All Zyliss products are dishwasher safe unless otherwise stated. However, we do recommend hand washing components with blades to maintain sharpness.
BPA stands for bisphenol A. BPA is an industrial chemical that has been used to make certain plastics and resins. Polycarbonate plastics are often used in containers that store food and beverages, such as water bottles. All new Zyliss products are BPA free.
The Zyliss Cook Ceramic pan is covered by a limited lifetime warranty for defects in material or workmanship under normal household use and when cared for according to the Use & Care Guidelines provided in the instructions. The non-stick coating on Zyliss Cook Ceramic Pans is guaranteed separately for 2 years from the date of purchase. This warranty does not cover stains, discolouration, or scratches due to normal wear and tear. Your original proof of purchase or receipt should always be retained to validate the warranty.
At the moment, orders can only be placed online via our website.
We aim to ship orders from our warehouse within 2 business days after you have completed your order. Most UK delivery addresses can expect a next day delivery once we have shipped, however, some addresses not within mainland UK or in remote areas may take longer. Overall, please allow 3-5 days to receive your order from the date of your order confirmation.
We only deliver to addresses with a valid UK postcode, with the exception of BFPO addresses. We do not ship to ROI, EU or Internationally. Please get in touch with one of our International Brand Representatives via our Distributor information page.
