Delivery & Returns

Delivery Information

UK Mainland Delivery

  • Charge: Standard delivery is charged at a flat rate of £4.95. Orders over £49.00 qualify for free delivery.

  • Service Provider: We use DPD for all deliveries, excluding knives. You will receive a tracking number via email or SMS the day before delivery. You can track your delivery and manage preferences using the DPD app.

  • Delivery Times: Most orders are delivered the next working day after dispatch. Deliveries to remote areas may take 3–5 working days.

  • Exclusions: Delivery is not available to British Forces Post Office addresses, the Channel Islands, Isle of Man, or the Republic of Ireland.

Age Verification for Knife Purchases

To comply with UK law, we are required to verify the age of customers purchasing knives. This process is necessary to prevent the sale of knives to anyone under the age of 18.

  • Verification at Purchase and Delivery: Age verification is conducted at both the point of purchase and at the time of delivery.

  • Surcharge: An Age Verification surcharge of £4.95 is added to all orders containing knives, in addition to the standard delivery charge. This surcharge covers the costs of the age verification process carried out by Royal Mail at the point of delivery.

Returns & Exchanges

Satisfaction Guarantee

  • Time Frame: You may return any product within 14 days of purchase for a full refund, including shipping costs, if you are not completely satisfied.

  • Condition Required: Returned items must be in new and unused condition, with all original parts, manuals, accessories, and documentation.

  • Exchange Option: If you change your mind about a product, you can exchange it for another item, subject to the same condition requirements. Any price difference will be charged accordingly.

Faulty Items

  • Within 30 Days: If a product develops a fault within 30 days of purchase, you are eligible for a full refund or exchange.

  • After 30 Days: For faults occurring after 30 days, we offer repair or replacement as per the terms outlined in our GUARANTEE section.

Damaged Items

  • Reporting: If your order arrives damaged, please contact us immediately so our E-commerce team can assist you in resolving the issue.

Spare Parts

  • Policy: We do not sell spare or replacement parts, but if your product develops a fault, we may be able to help. Please contact our customer service for support.

How to Return

  1. Contact Us: Start the return process by emailing our E-commerce team at contact.uk@dkhouseholdbrands.com.

  2. Approval Required: Do not return items without obtaining prior approval to ensure eligibility for a refund or credit.

  3. Packaging and Sending: Securely package the item and send it to 'Zyliss Online', as directed by our team. Please allow at least 14 days for your goods to reach us.

  4. Proof of Postage: It is highly recommended to obtain proof of postage, as we are not responsible for items lost or damaged in transit.

Refunds

  • Processing Time: Refunds are issued within 14 days of receipt at our warehouse and will be processed via the original payment method.

  • Conditions: Delayed or non-issuance of refunds may occur if returned items do not meet the specified conditions.

Need More Help?

  • Contact Us: For any inquiries regarding your order or delivery, please do not hesitate to contact our customer service team.