United Kingdom

For any enquiries relating to web orders placed on the zyliss.co.uk site; including; online order status, product availability, exchanges, cancellations, returns, damaged items: ecommerce.orders@dkbrands.co.uk or call 01252 828090

For any enquiries relating to a guarantee claim, spare parts, product manuals, product support, materials, care instructions, ingredients: cust.serv@dkbrands.co.uk or call 01252 828055

For retailers with any enquiries relating to purchase orders, deliveries, product availability, returns, invoices, trading opportunities: sales.orders@dkbrands.co.uk or call 01252 828053

For new and prospective food service business with enquiries relating to pricing, product availability, trading opportunities: cateringenquiries@dkbrands.co.uk or call 01252 828092

Our office is open Monday - Thursday 9am - 5pm, Friday - 9am - 3pm and closed bank holidays and between Christmas and New Year.

If you have an enquiry for an item bought from an online retailer and not Zyliss' website, please ensure you have approached them first. We are unable to help with returns and refunds from items purchased from Amazon or other third party stores, however, if your item is used and has broken or stopped working, we can help with warrantee issues.

If you would like to write to us, you can do so at the following postal address. Please do not return items to us without contacting us first. We cannot be held responsible for items returned without approval and subsequent repairs, refunds or credits may not be possible. Our address is:

Zyliss UK, DKB Household UK LTD, Bridge House, Eelmoor Road, Farnborough, Hampshire, GU14 9XZ, UK.


For any enquiries relating to web orders placed on the zyliss.com site; including, order status, product availability, exchanges, cancellations, returns, damaged items, guarantee claims & trading and commercial opportunities: 

customercare@dkbrands.us or call 949-699-1884

Our USA office (3467 Apex Peakway, Apex, NC, 27502-5757) is open Mon-Fri 8am - 4pm PST and is closed for national holidays.

For any other Rest Of World international enquiries, please email cust.serv@dkbrands.co.uk