Contact us
United Kingdom
Our offices will be closed from Saturday 23rd December 2023 to Monday 1st January 2024 (inclusive).
During this time, we will be unable to respond to any emails, telephone calls or voicemails. Normal service will resume from Tuesday 2nd January 2024.
For any enquiries relating to web orders placed on the zyliss.co.uk site; including; online order status, product availability, exchanges, cancellations, returns, damaged items: ecommerce.orders@dkbrands.co.uk or call 01252 828090
For any enquiries relating to a guarantee claim, spare parts, product manuals, product support, materials, care instructions, ingredients: cust.serv@dkbrands.co.uk or call 01252 828055
*PLEASE NOTE* The Customer Service Line is offering a call back service; please leave us a voicemail with your details.
Call backs are usually between 9am and 5pm the next business day.
Please note, our offices are also closed from Saturday 23rd December 2023 to Monday 1st January 2024 (inclusive). Call backs will resume from Tuesday 2nd January 2024.
Thank you for your patience and understanding.
For retailers with any enquiries relating to purchase orders, deliveries, product availability, returns, invoices, trading opportunities: sales.orders@dkbrands.co.uk or call 01252 828053
For new and prospective food service business with enquiries relating to pricing, product availability, trading opportunities: cateringenquiries@dkbrands.co.uk or call 01252 828092
Our office is open Monday - Thursday 9am - 5pm, Friday - 9am - 3pm and closed bank holidays and between Christmas and New Year.
If you have an enquiry for an item bought from an online retailer and not Zyliss' website, please ensure you have approached them first. We are unable to help with returns and refunds from items purchased from Amazon or other third party stores, however, if your item is used and has broken or stopped working, we can help with warrantee issues.
If you would like to write to us, you can do so at the following postal address. Please do not return items to us without contacting us first. We cannot be held responsible for items returned without approval and subsequent repairs, refunds or credits may not be possible. Our address is:
Zyliss UK, DKB Household UK LTD, Bridge House, Eelmoor Road, Farnborough, Hampshire, GU14 9XZ, UK.
USA
For any enquiries relating to web orders placed on the zyliss.com site; including, order status, product availability, exchanges, cancellations, returns, damaged items, guarantee claims & trading and commercial opportunities:
customercare@dkbrands.us or call 949-699-1884
Our USA office (3467 Apex Peakway, Apex, NC, 27502-5757) is open Mon-Fri 8am - 4pm PST and is closed for national holidays.
For any other Rest Of World international enquiries, please email cust.serv@dkbrands.co.uk