Contact us

Last Updated: 1st April 2025

We're here to help. Please reach out using the relevant contact details below:

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Web Orders
For enquiries about orders placed on zyliss.co.uk – including order status, product availability, exchanges, cancellations, returns, or damaged items – please contact:
📧 ecommerce.orders@dkhouseholdbrands.com
📞 01252 828090

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Product Support & Guarantee Claims
For help with guarantee claims, spare parts, product manuals, materials, care instructions, or ingredients, please contact:
📧 contact.uk@dkhouseholdbrands.com
📞 01252 828055

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Retailer Enquiries
For retailers with questions about purchase orders, deliveries, product availability, returns, invoices, or trading opportunities, please contact:
📧 sales.orders@dkhouseholdbrands.com
📞 01252 828053

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Food Service Enquiries
For new or prospective food service customers with questions about pricing, product availability, or trading opportunities, please contact:
📧 cateringenquiries@dkhouseholdbrands.com
📞 01252 828092

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Office Hours
Monday – Thursday: 9am – 5pm
Friday: 9am – 3pm
Closed on bank holidays and between Christmas and New Year.

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Important Information for Third-Party Purchases
If you bought your item from a third-party retailer (such as Amazon), please contact them directly for returns or refunds. We are unable to process these.
However, if your product is damaged or has stopped working and is still within warranty, we can assist with a guarantee claim.

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Postal Address
Please do not send items back without contacting us first. Unauthorised returns may not be eligible for repair, refund, or credit.
Our address is:
Zyliss UK
DK Household Brands UK Limited
Bridge House
Eelmoor Road
Farnborough
Hampshire
GU14 9XZ