FAQs

Zyliss Guarantee

Is my Zyliss item covered by a guarantee?
Yes. All our Zyliss items are covered with a manufacturer guarantee, unique to each product.

How long is the manufacturer's guarantee?
Our guarantees vary by item, but most Zyliss items have at least a 5-year guarantee. Please refer to your packaging or manual documentation.  

How do I register my guarantee?
There is no need to register the guarantee, but please keep your original proof of purchase to validate any claim you make with us. 

What does the guarantee cover?
Our guarantee will cover manufacturer faults only within the guarantee period. 

What IS NOT covered under the guarantee?
Accidental breakage, poor care, damage from misuse, or dismantling of our items will invalidate any guarantee. Rust & corrosion is not covered under our guarantees as this is considered as misuse by poor care (and possibly poor storage). Blade sharpness is also not covered under any guarantee. From time to time we may request for you to return the item for inspection by our Quality Team. If the item is deemed not to meet the criteria covered by our guarantees, we will return the item to you as it was received and will therefore not replace under any of our guarantees.

How do I make a guarantee claim under the Zyliss manufacturer guarantee?
Please get in touch with us to start a guarantee claim. Please ensure you provide as many details as possible to help us to help you, including any relevant images to support your claim.. 

My product is faulty, what do I do?
If you have purchased your item within 6 months, then you Consumer Rights should be with the retailer of purchase - please get in touch with the retailer directly. If your item is older than 6 months, then your consumer rights are with us, the manufacturer.

Zyliss Web Order Questions

Can I purchase a product from Zyliss on the phone or by email or mail-order?
We are only able to take orders online at zyliss.co.uk. We are unable to process any orders by telephone, email or mail order, due to payment security policy.  

How do I exchange/return a product?
Please contact us at contact.uk@dkhouseholdbrands.com with your name, order number and intention..

Can I buy a Gift voucher?
Yes, we welcome customers buying gift vouchers. You can find them here.

Product questions

Where are your items made?
Our Zyliss products are made in China.

At what temperature are my nylon tools heat resistant?
All nylon utensils are heat resistant up to 200C.

At what temperature are my silicone tools heat resistant?
All silicone utensils are heat resistant up to 200C.

Is Zyliss product packaging recyclable?
Most of our packaging is made with recyclable materials, look out for the recycling logo.

Is Zyliss.co.uk order packaging recyclable?
We aim to use plastic-free order packaging when sending your Zyliss order from our warehouse, which includes cardboard boxes secured with gum tape, paper void-fill and self-adhesive address stickers, meaning our packaging can be placed in in most household waste recycle bins

Have Zyliss products won any awards?
Various Zyliss products have won the prestigious Red Dot Award, including: Ice Cream Scoop, Gourmet Mandoline, Duo Cheese Grater, Rotary Cheese Grater, Tomato Peeler, Pizza & Pastry Cutter and Smart Touch Salad Spinner.

What is the Red Dot Award?
Red Dot stands for belonging to the best in design and business. Excellent design is selected by expert juries in the areas of product design, communication design, and design concepts. The accolade of the Red Dot Design Award (the 'Red Dot') is an internationally recognised quality label for excellent design.

Are Zyliss products made from materials that are food safe?
All products are tested to EU regulations in terms of food contact and safety. All materials used by Zyliss are unaffected by foodstuffs and free from cadmium.

Can I put my Zyliss products in the dishwasher?
All Zyliss products are dishwasher safe unless otherwise stated. However, we do recommend hand washing components with blades to maintain sharpness.

What is BPA?
BPA stands for Bisphenol A. BPA is an industrial chemical that has been used to make certain plastics and resins. Polycarbonate plastics are often used in containers that store food and beverages, such as water bottles. All new Zyliss products are BPA free.

What is the Zyliss limited lifetime warranty?
The Zyliss Cook Ceramic pan is covered by a limited lifetime warranty for defects in material or workmanship under normal household use and when cared for according to the Use & Care Guidelines provided in the instructions. The non-stick coating on Zyliss Cook Ceramic Pans is guaranteed separately for 2 years from the date of purchase. This warranty does not cover stains, discolouration, or scratches due to normal wear and tear. Your original proof of purchase or receipt should always be retained to validate the warranty.

How can I place an order with Zyliss?
At the moment, orders cannot be placed online via our website, and we are not taking orders over the phone or by email, or post. Therefore if you wish to purchase a Zyliss item, our stockists online and in store will be pleased to help you and give you a warm welcome.

I want to return something I purchased on Amazon. Can I send it back to you?

All orders purchased through Amazon.co.uk need to be sent back to Amazon in the same account it was purchased from. We cannot accept returns sent to Zyliss UK Head Office. We are unable to gain access to your order status on Amazon.co.uk.

How long will it take me to get my order?
We aim to ship orders from our warehouse within 2 business days after you have completed your order. Most UK delivery addresses can expect a next day delivery once we have shipped, however, some addresses not within mainland UK or in remote areas may take longer. Overall, please allow 3-5 days to receive your order from the date of your order confirmation. 

My purchase is a gift. Can you remove any receipts before sending?

We do not include any pricing or receipts in the box, so our orders make the best gift to send directly to the recipient.

Can I add a gift message to the gift box?

No, unfortunately we do not offer a gift note service at present.

Do you offer a gift wrapping service?

No, unfortunately we cannot gift wrap orders.

Do you deliver internationally?
We do not ship internationally from zyliss.co.uk. If you live in the USA, you can shop at zyliss.com and if you live in Switzerland you can browse zyliss.ch.