Customer Service FAQs

Zyliss Guarantee FAQs

Is my Zyliss item covered by a guarantee? Yes, all Zyliss items come with a manufacturer's guarantee, which varies by product.

How long is the manufacturer's guarantee? Most Zyliss items are covered by at least a 5-year guarantee. Please check your product packaging or the manual for specific details.

How do I register my guarantee? There's no need to register your guarantee. However, please retain your original proof of purchase to validate any claims.

What does the guarantee cover? The guarantee covers manufacturer faults within the guarantee period only.

What is NOT covered under the guarantee? The guarantee does not cover accidental breakage, poor care, misuse, or dismantling. Rust, corrosion, and loss of blade sharpness are also not covered. We may request an inspection by our Quality Team to confirm eligibility.

How do I make a guarantee claim? To initiate a claim under the Zyliss manufacturer guarantee, please contact us with detailed information and relevant images to support your claim.

My product is faulty, what do I do? If purchased within 6 months, please contact the retailer. For items older than 6 months, your consumer rights are with us, the manufacturer.

Zyliss Web Order Questions

Can I purchase a product from Zyliss by phone or mail-order? We only accept orders through our website at zyliss.co.uk due to our payment security policy.

How do I exchange/return a product? Please email us at contact.uk@dkhouseholdbrands.com with your name, order number, and intention.

Can I buy a gift voucher? Yes, gift vouchers are available and can be purchased here.

Product FAQs

Where are your items made? Our Zyliss products are manufactured in China.

At what temperature are my nylon and silicone tools heat resistant? Both nylon and silicone utensils are heat resistant up to 200°C.

Is Zyliss product packaging recyclable? Most of our packaging is made from recyclable materials. Look for the recycling logo on the packaging.

Is Zyliss.co.uk order packaging recyclable? Yes, we use plastic-free packaging, including cardboard boxes and paper void-fill, which are recyclable in most household waste recycle bins.

Have Zyliss products won any awards? Yes, several Zyliss products have won the Red Dot Award, including our Ice Cream Scoop and Gourmet Mandoline.

What is the Red Dot Award? The Red Dot Award is an internationally recognised accolade awarded for excellence in product design, communication design, and design concepts.

Are Zyliss products made from food-safe materials? Yes, all our products comply with EU regulations regarding food contact and safety, and are free from harmful substances like cadmium.

Can I put my Zyliss products in the dishwasher? Yes, our products are dishwasher safe unless stated otherwise. However, we recommend hand washing components with blades to maintain sharpness.

What is BPA? BPA (Bisphenol A) is a chemical used in making certain plastics and resins. All new Zyliss products are BPA-free.

What is the Zyliss limited lifetime warranty? The Zyliss Cook Ceramic Pan comes with a limited lifetime warranty covering material or workmanship defects. The non-stick coating is guaranteed for 2 years from the purchase date.

Additional Information

How can I place an order with Zyliss? Currently, we do not take orders over the phone, by email, or post. Please visit our online or in-store stockists to purchase Zyliss items.

I want to return something I purchased on Amazon. Can I send it back to you? Please return Amazon.co.uk purchases through your Amazon account. We cannot accept returns directly at Zyliss UK Head Office.

How long will it take to get my order? We ship orders within 2 business days. Most UK addresses receive their orders the next day, but please allow 3-5 days for delivery.

My purchase is a gift. Can you remove any receipts before sending? We do not include pricing or receipts in the box, making our orders suitable for gifting.

Can I add a gift message to the gift box? Currently, we do not offer a gift note service.

Do you offer a gift wrapping service? We do not offer gift wrapping at this time.

Do you deliver internationally? We do not offer international shipping from zyliss.co.uk. For international orders, please visit zyliss.com (USA) or zyliss.ch (Switzerland).