Privacy Policy

Last updated: 1st April 2025

Overview

DK Household Brands Limited, the operator of www.zyliss.co.uk, is committed to protecting your privacy. This notice details how we collect, use, and manage your personal information. If you have difficulty understanding this Privacy Notice or need further assistance, please contact us at dataprotection@dkhouseholdbrands.com.

Our Details

  • Company Name: DK Household Brands Limited
  • Registered Address: Bridge House, Eelmoor Road, Farnborough, Hampshire, GU14 7UE, UK
  • VAT Number: 886266965
  • Data Controller Registration: Registered under the UK GDPR, registration number Z7073486 at the Information Commissioner's Office.

Use of Personal Information

We collect personal data through our website to enhance your experience. Here's how and why we do this:

  • Information we collect:
    • First name and surname
    • Email address
    • Contact number
    • Billing and delivery addresses
    • Payment details
  • Collection Methods:
    • Secure data capture forms during order placement or via our 'Contact Us' form.
  • Use of Your Data:
    • Processing orders, handling customer service interactions, and, if consented, sending you marketing communications.
  • Cookies: We use cookies to improve site functionality and efficiency. Learn more about our cookie use here.

Legal Basis for Processing

We process your data under several lawful bases:

  • Consent: For sending marketing communications.
  • Contract performance: For processing and fulfilling orders.
  • Legitimate interests: For activities like staff training.
  • Legal obligation: Where necessary to comply with a legal requirement.

Data Sharing

Your personal information may be shared with:

  • Shopify: For order processing and management.
  • PayPal: For secure payment processing.
  • Delivery Partners: Such as DPD and Royal Mail, for fulfilling orders.
  • E-commerce Partners: For linking orders with marketing activities.
  • Email Marketing Tools: Like Shopify Emails, for sending out marketing emails and analyzing engagement.

Your Rights

You have several rights under data protection laws, including:

  • Access: To the personal data we hold about you.
  • Rectification: Correct any inaccurate or incomplete data.
  • Erasure: Request deletion of your data when it's no longer necessary.
  • Restriction: Temporarily halt the processing of your data.
  • Objection and data portability: Object to processing in certain circumstances and request a copy of your data in a portable format.
  • Automated Decisions: Not to be subject to decisions based solely on automated processing.

Accessing and Managing Your Data

You can view, amend, or delete the personal information we hold by contacting our Data Protection Officer at dataprotection@dkhouseholdbrands.com or through your account settings on our webshop.

Data Retention

We retain personal data as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Example retention periods include:

  • Customer files and invoices: 7 years from last action, as required by the Limitation Act 1980.
  • Data subject access requests: 2 years from last action, based on business needs.

Contact Us

For any queries or comments about this notice or your personal data, please contact:

  • Email: dataprotection@dkhouseholdbrands.com
  • Telephone: +44 (0)1252 828090
  • Address: Data Protection Officer, DK Household Brands Limited, Bridge House, Eelmoor Road, Farnborough, Hampshire, GU14 7UE.

Escalated Complaints

If you believe your data protection rights have not been upheld, you can file a complaint with the UK Information Commissioner’s Office:

  • Web: ICO Complaints
  • Telephone: +44 (0)303 123 1113
  • Live Chat: ICO Live Chat
  • Postal Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF