Delivery & Returns
Christmas Returns Extended Returns Policy
All items purchased after Friday 1st December 2023 until Wednesday 27th December 2023 (inclusive) are eligible to be returned up to the Friday 12th January 2023. Please allow for postage timings to ensure that your product(s) is returned inside this date. Any sale or items which have had a price reduction of any sort must be returned within 14 days and sit outside this extended returns policy. Items purchased prior and after these dates will be subject to our standard terms and conditions.
Christmas & New Year Order Dates 2023/2024
Our office and warehouse operations are closed from Friday 22nd December 2023 to Monday 1st January 2024 (inclusive). During this time we will not be able to respond to any emails, telephone calls or voicemails. The last order date for orders to be delivered pre-Christmas is Tuesday 19th December 2023. Orders placed up to this date should be delivered by Saturday 23rd December 2023. We will endeavour to ship any order placed after Tuesday 19th December 2023, but we cannot guarantee any delivery dates and these orders may end up being shipped in the New Year. Therefore, any orders placed Wednesday 20th December 2023 to Monday 1st January 2024 (inclusive) are likely to be processed & shipped from Tuesday 2nd January 2024.
Zyliss.co.uk delivers to addresses with a valid UK postcode, with the exception of BFPO addresses. We do not ship to ROI, EU or Internationally.
Shipping is charged at a flat rate of £4.95 unless the order total is over £35.00, then shipping is free, excluding any Knife Age Verification surcharge which is charged at £4.95. Most UK delivery addresses can expect next day delivery once shipped, however, some addresses not within mainland UK or in remote areas may take longer. Please allow 3-5 days to receive your order from the date of order confirmation.
Age Verification & Knives Postage Surcharge:
In the UK, knives can only be sold to persons over the age of 18. We are legally obligated to verify our customer's age upon purchase and delivery. We regret that a surcharge of £4.95 will be added to every order (on top of the £4.95 initial postage cost) containing a knife for this Age Verification Surcharge which enables our carrier (Royal Mail) to ensure that the identity of the customer is checked on delivery. Safety is of the utmost importance at Zyliss and we thank you for your understanding and co-operation.
Delivery Courier: DPD
We use DPD for all of our deliveries excluding knives. The day before delivery is due, you will receive an email and/or an SMS message confirming your tracking number. You can track your delivery directly with DPD by visiting the DPD website. DPD also offer a useful App to track deliveries and this can be downloaded to your mobile or tablet device via the DPD website
On the day of delivery, DPD will notify you of a 1-hour delivery window.
Should you experience any difficulty with your existing Zyliss UK order, please feel free to email us on email@example.com.
Returns & Exchanges
This section applies to orders purchased from www.zyliss.co.uk only.
If you are not completely satisfied with a product you may request to return it within 14 days of the date of purchase for a full refund, including any shipping costs. All returned items must be in a new and unused condition and include all shipped parts, manuals, accessories and documents. Items are not eligible for return if they show signs of wear or have been used or altered from their original condition in any way.
You also have the option to an alternative item if you have changed your mind about the product you have purchased. Any cost differences between different items will need to be charged accordingly. The same rules about the item condition apply.
In rare cases, orders may suffer damage in transit. We always try to pack orders with adequate protection, but if your order does arrive damaged, please do not delay in letting us know. If you wish to report a damaged item for a Zyliss product purchased on www.zyliss.co.uk, please contact us. One of our E-commerce team will then contact you to help resolve the problem for you.
We do not make spare or replacement parts available to buy, however if your product does develop a fault, we may be able to help. Please contact us.
In the unlikely event that product develops a fault, there are several things we can do to resolve this for you.
If your item develops a fault within 30 days of purchase, we can provide you with a full refund or exchange. If you wish to report a faulty item for a Zyliss product purchased on www.zyliss.co.uk, please contact us. One of our E-commerce team will then contact you to help resolve the problem for you.
If your item develops a fault after 30 days, depending on the item and the fault, we can offer a repair or replacement. Please see our GUARANTEE section of our website for more details.
Requesting a Return
Please do not return items to us without contacting us first. We cannot be held responsible for items returned without approval and subsequent refunds or credits may not be possible.
Sending Your Return
Once our ecommerce team have authorised your return, please ensure that your items are securely packaged, and please allow at least 14 days for your goods to reach us. All returns will need to be clearly marked for the attention of 'Zyliss Online'. Full details on what to do will be provided by the ecommerce team. We are unable to accept any responsibility for items that are lost or damaged on being returned to us. We highly recommend for you to obtain a proof of postage.
We will aim to refund you within 14 days of receipt of the product in our warehouse. All refunds will be via the original payment method only. Refunds may be delayed or in rare cases not possible if the item returned does not meet the criteria outlined above.
Need More Help?
If you have any questions regarding orders or delivery, please contact us