Free delivery on all orders over £35Daily Deals

Free delivery on all orders over £35
FREE SHIPPING on order above $99

RETURNS AND EXCHANGES

Returns & Exchanges

This section applies to orders purchased from www.zyliss.co.uk only.

 

Satisfaction Guarantee

If you are not completely satisfied with a product you may request to return it within 14 days of the date of purchase for a full refund, including any shipping costs. All returned items must be in a new & unused condition and include all shipped parts, manuals, accessories and documents. Items are not eligible for return if they show signs of wear or have been used or altered from their original condition in any way.

You also have the option to an alternative item if you have changed your mind about the product you have purchased. Any cost differences between different items will need to be charged accordingly. The same rules about the item condition apply. 

 

Damaged Items

In rare cases, orders may suffer damage in transit. We always try to pack orders with adequate protection, but if your order does arrive damaged, please do not delay in letting us know. If you wish to report a damaged item for a Zyliss product purchased on www.zyliss.co.uk, please get in touch via our CONTACT US page. One of our E-commerce team will then contact you to help resolve the problem for you.

 

Faulty Items

In the unlikely event that product develops a fault, there are several things we can do to resolve this for you.

If your item develops a fault within 30 days of purchase, we can provide you with a full refund or exchange. If you wish to report a faulty item for a Zyliss product purchased on www.zyliss.co.uk, please get in touch via our CONTACT US page. One of our E-commerce team will then contact you to help resolve the problem for you.

If your item develops a fault after 30 days, depending on the item and the fault, we can offer a repair or replacement. Please see our GUARANTEE section of our website for more details.

 

Requesting a Return

If you wish to request a return for a Zyliss product purchased on  www.zyliss.co.uk, please get in touch via our CONTACT US page. One of our E-commerce team will then contact you to help resolve the problem for you.

Please do not return items to us without contacting us first. We cannot be held responsible for items returned without approval and subsequent refunds or credits may not be possible.

 

Sending Your Return

Once our E-commerce team have authorised your return, please ensure that your items are securely packaged, and please allow at least 14 days for your goods to reach us. All returns will need to be clearly marked for the attention of 'Zyliss Online'. Full details on what to do will be provided by the E-commerce team. We are unable to accept any responsibility for items that are lost or damaged on being returned to us. We highly recommend for you to obtain a proof of postage.

 

Refunds

We will aim to refund you within 14 days of receipt of the product in our warehouse. All refunds will be via the original payment method only. Refunds may be delayed or in rare cases not possible if the item returned does not meet the criteria outlined above. 

Need More Help?

If you have any questions regarding orders or delivery, please complete a form on our CONTACT US page or refer to our FAQ page.

What are you looking for?

Your cart